Laura
Look at it this way:
Chastity belts / equipment are definitely a niche product and not sold be the thousands per year. At least not the made to measure, serious type My-Steel is offering. So whatever they do, it is most likely a one-man or one-family shop that is more of a side-business rather than a full-time job to make a living from.
And quite obviously, if the person or family running that business have other and more urgent things to take care of - as that statement suggests - the belt production will have to be on the back burner until that other issue is resolved.
Quite the same with Tollyboy and Richard as business owner.